the relationship between customers cognitive evaluations affective responses and complaint-handling satisfaction

Mahmoud Esfandiari Cellokloo | Mostafa Ghazizadeh

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URL :   http://research.shahed.ac.ir/WSR/WebPages/Report/PaperView.aspx?PaperID=10630
Date :  2015/05/05
Publish in :    Mediterranean Journal of Social Sciences


Keywords :customers, cognitive, affective, satisfaction

Abstract :

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