Assessing of bank customers retention and loyalty : a case study of state-owned banks in tehran

Ali Ssolimani Beshli | Mostafa Ghazizadeh | Talebi

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URL :   http://research.shahed.ac.ir/WSR/WebPages/Report/PaperView.aspx?PaperID=4562
Date :  2010/12/01
Publish in :    European Journal of Social Sciences


Keywords :customers, retention, loyalty, state-owned

Abstract :

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